Job Detail

Customer Support Executive - Domestic - KHI/LHR/ISB - ibex.

Date Posted: May 08, 2020
Monthly Salary: 17500 PKR - 21500 PKR
Karachi, Sind, Pakistan

Job Description

Key Responsibilities:

  • Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:

  • Intermediate or above
  • Age limit: 18-30
  • Excellent communication
  • Proficiency with MS Office particularly MS Excel
  • Flexibility to work in shifts
  • Customer-centric attitude

Job Location: Karachi, Lahore & Islamabad
Salary: up to 21,500 - 25,000
Send CV at careers.pk@ibex.co by mentioning Customer Support Executive as Subject Line.


Skills Required

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Job Detail

  • Location
    Karachi, Sind, Pakistan
  • Company
  • Type
    Full Time/Permanent
  • Shift
    Rotating
  • Career Level
    Entry Level
  • Positions
    15
  • Experience
    Fresh
  • Gender
    No Preference
  • Degree
    Intermediate/A-Level
  • Apply Before
    Jun 08, 2020