Position: Assistant Customer Support Executive Location: Karachi, PK Education: Minimum Bachelors. (Bachelors in process students may also apply) Experience: Fresh Shift timing: Monday to Friday (5:00 PM to 2:00 AM), Saturday (1:00 PM to 6:00 PM)
Individual having the ability to read, write, and speaks English fluently.
E-commerce store support he can take care of returns, product queries, order status Etc.
English communication and computer proficiency is required.
Web savvy individual with in-depth knowledge of the Internet, search engines, and eCommerce Site functionality.
Strong phone contact handling skills and active listening.
Proven customer support experience is mandatory.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, priorities, and manage time effectively.
Communicate timely correspondence back to customers, track and resolving any issues regarding product.
Answer calls professionally and provide information about products and service.
Maintain healthy relationships with existing customers to retain them. Responding to the customer’s queries within the given time frame.